IT Helpdesk / User Support Officer
£17,000 - £20,000 plus benefits including bonus, extensive training, flexible working hours, health insurance, long service holiday rewards, pension, free parking and lots more!
Newmarket, CB8
Keywords: IT Support. Software. SaaS. Software as a Service. Helpdesk. 1st Line, 2nd Line, Troubleshooting, Customer Services, Service Desk, Telephone Support, Email Support.
- Do you have customer services or IT helpdesk experience?
- Are you looking to work for a fantastic organisation which values its staff and can offer a proven career path?
My client is a well-established, UK-based organisation that creates sophisticated and engaging online services for world leading educational institutions. They are incredibly proud of their SaaS (software as a service) products which used by hundreds of thousands of people across the world.
Due to expansion, they are now looking to recruit a confident IT Helpdesk / User Support Officer to join their team on a permanent basis. You will be working on the IT helpdesk responding to customers having issues with their accounts – this is mainly via email but occasionally on the phone. This role would suit a candidate with previous IT Helpdesk or Customer Services experience who is looking to progress their career.
IT Helpdesk / User Support Officer Role:
- This is an IT helpdesk role. You will be responding (via email) to end-users having issues with their email account (e.g. login issues). Occasionally dealing with telephone support enquiries.
- You will have the opportunity to evolve and learn other facets of the Customer Service Team (e.g. Client Services, QA, Implementation Management)
- You will be from an IT Helpdesk or Customer Services background (does not need to be in an IT environment, but that would be a bonus).
- You will also have the opportunity review and update user help guides and Identify continuous process improvement and streamlining opportunities.
- Any additional experience of writing copy of a technical nature or an interest in internet/online technologies will be a bonus
- You will have an excellent IT understanding, including a minimum typing speed of 50 WPM
In return, my client offers the chance to play a key role in a dynamic, growing organisation with huge career potential! Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this advertisement.